Customer Care

Customer Care

We strive to provide you with excellent products and outstanding customer service.  If you have any concerns or questions, we would like to hear from you.

Shipping and Acceptable Forms of Payment

You will receive an email upon our receipt of your order, and again upon its shipment. Orders will be shipped via USPS, UPS or Fedex, and shipping charges will be added to the invoice. 

We currently accept Visa, Mastercard, American Express and Discover for payment.

Sales Tax

Sales tax is applicable on orders shipped to addresses in the state of California. California state law requires that we charge sales tax on the full amount of the merchandise, but shipping charges will not be taxed.

Refund Policy

Unused and unopened orders may be returned within 7 days of receipt for exchange or refund. Once we receive the returned ite,s, as well as your proof of purchase,  the charges, excluding those for shipping, will be credited to you. Used, opened, and/or final sale items cannot be returned. 

To return your product, please use the following mailing address:

Returns - Ferme a Papier
in c/o Cat Seto Studio | Boutique
2406 Polk St (at Union)
San Francisco CA 94109

Contact Information

If you have any questions or comments, we would love to hear from you.  We can be reached at the following:

Ferme à Papier
in c/o Cat Seto Studio | Boutique
2406 Polk St (at Union)
San Francisco CA 94109

You can also reach us via telephone at: (415) 749-1988 via email at info@fermeapapier.com. 

Terms of Service

Our terms of service can be reviewed here.

Privacy Policy

Our privacy policy can be reviewed here.